Shipping & Returns

📦 SHIPPING & RETURNS

Shipping

We ship internationally from Toronto, Canada. All orders are processed within 2–3 business days. Shipping times and costs vary based on your location and selected method at checkout.

Once your order ships, you'll receive a confirmation email with tracking details so you can follow your brewer on its journey.

Returns

Each ACE Brewer is hand-sewn by a local sewer. As a result, no two brewers are exactly the same — and we embrace those small imperfections. They’re part of what makes your brewer unique, and they’ll never impact performance.

That said, if you're not satisfied with your purchase, we’re here to help. Please reach out within 30 days of receiving your order.

To be eligible for a return:

Items must be unused and in original condition
Return shipping is the customer’s responsibility unless the item is defective or we’ve made an error

To start a return, email us at hello@acebrewer.com with your order number and reason for return — and we’ll take care of the rest.

OUR STORY

The beginning

After university, my dad lived in Japan and was inspired by Asian methods for brewing coffee and tea. Naturally eco-conscious, he took issue with the use of paper filters, which today over 100 million are thrown away each day in the United States alone. Not only do paper filters negatively impact the environment, but also, reduce the quality of your brew. This lead him to sewing his very own cotton filter at 22 years old.

All about coffee

Since then, my dad has dedicated his life to coffee. From humble beginnings in learning the trade to later becoming an expert and worldwide teacher. After years of personal use, he returned to what we call ACE today when he was 27 and realized that this needed to be shared with the coffee community. Nearly 20 iterations were made to ensure that the brewer accomplished what he set out to achieve.

Here I come!

When I came to be, I grew up surrounded by fresh coffee. This is me using the Ace Brewer when I was only 5. I spent much of my childhood coming up with outlandish business ideas, from early lemonade states to a skateboard company; albeit with limited success. Fast forward to now, I am pursuing a degree in economics and business. I find myself in a similar position to him at that age; in university and on a journey to understanding who I am, where I want to be, and what I want to stand for.

Family Team

Last year, my dad was diagnosed with stage four cancer, and during a pivotal time in life, many things began to change. In a kind of ‘aha’ moment, I decided to carry forward a small part of my dad's legacy and take on ACE. Fortunately, my dad is still with me and I spend every day learning from him. Not only does the Ace Brewer give me the opportunity to spend time with him, but it also allows me to start something of my own – something I have been eager to do ever since I was little.

An integral component of my upbringing was to be kind to the world around me, in every aspect of my being. Without the need for more mentioning, the qualities of the Ace brewer are inherent. We are not trying to be sustainable, and eco-friendly, we just are. It has been that way since the very first day it was dreamt up.

Now you know a little history of the ACE brewer and why I do what I do. We know you'll love our product and everything that it stands for. Thank you for supporting me and my mission to create a better world and better coffee.