FILTER
USAGE
Why is the flow so fast?
The flow is meant to be fast! That's one of the reasons steep and filter is better than pour over and drip! By steeping ahead of time, the fast flow allows you to enjoy coffee when its hot!
Why is the flow so slow?
The uniqueness of our filter is to provide a fast filter that accommodates any grind size and loose leaf. We recommend using a fine grind size, but the filter is designed to accommodate any of your choosing. Alternatively, this may be due to oil buildup which results in a slower flow. If care is maintained, this shouldn’t have much of an impact on the speed of your flow during its useful life. After which, it may be time to replace your cotton filter!
How long does the filter last before replacement?
The filter is designed to outperform single use filters and can last for a year or more! We typically suggest replacing your filter after 8 months to give you the best quality brew!
Must I keep my filter in the refrigerator or freezer?
We don't suggest to keep it in cold conditions between uses, simply if you are going to be leaving it for over a week. Doing so preserves the freshness and prevents anything from contaminating the flavour of your brew — such as staleness. Our brewer is designed to perform wet or dry!
What is the best grind size?
We recommend using a fine grind size, but we built our brewer to accomodate any size of your choosing!
CLEANING
How often should I clean my filter?
Rinse as soon as convenient after each use. Daily care will greatly extend the useful life of your brewer as well as consistently provide quality flavour. For more information visit our filter care section!
Can I use dish soap to clean my filter?
We don’t recommend washing the cotton filter with any suds. Any soaps will impact the flavour of your brew! Best to keep it clean and simple!
Can I wash my filter in the washing machine?
We don’t recommend washing the cotton filter in the washing machine. Any detergents and fabric softeners will impact the flavour of your brew! Best to keep it clean and simple!
Should I be concerned about coffee grounds down my drain?
We recommend composting your grounds as reuse is an integral part of our philosophy. You can also add them directly to your garden for some extra nurturement! The small grinds that remain will have no impact on the functionality of your drain.
MATERIALS
Are the filters bleached?
Absolutely not! The filter is made of 100% unbleached organic cotton!
Is my filter compostable?
Yes! The filter is 100% organic cotton and is threaded with linen, making it 100% compostable!
GENERAL
SHIPPING
Do you ship internationally?
We are happy to be sharing our coffee brewing method with the world!
What are the warranty and return policies?
We are confident in our product and therefore confident in our return policy! For the filters, we guarantee excellence within the expected useful life of 8 months. Following the care instructions will aid in better brewing and extending its lifespan. Kindly consider that the cotton filter is handmade, so little discrepancies in the sewing are embraced! This will not impact the filters functionality, but simply providing some unique personality.
What is your privacy policy?
ACE's socially conscious values apply to your privacy, which will be honoured and protected.
MOTHER EARTH
How is it zero-carbon?
Our brewer requires no energy to use! That's one of its many strengths, so when you're brewing using ACE enjoy the comfort of leaving no footprint!
We will maintain these standards no matter how much we grow!
How is it better than paper filters?
Even unbleached paper filters affect the flavour of your brew! Cotton is the most natural and clean method for enjoying the best quality cup. Paper filters also leave a huge ecological footprint. Brewing using cotton filters outperforms paper ones any day, talk about a win-win! If you are interested in learning a bit more about sustainable practices in the coffee industry, visit our impact!
What are you doing to limit packaging?
ACE represents the synergy between an old brewing method and modern, good business. We use the least amount of packaging possible! No frills! We include no paper instructions and encourage you to visit our website and social media to learn more.
STAINLESS STEEL SPRING
Is it durable?
Made of 100% high-grade stainless steel, the coffee spring will exceed any arduous endeavours. Meant for the home as well as the traveller, we guarantee that you can use it with strength and confidence for your morning brew.
Is it good for travel?
The ACE excels while travelling. Requiring no energy, we give you the ability to brew anywhere. It is lightweight and collapsible, so you don't have to think about missing a good cup of coffee, wherever you go!
If you have any additional questions, don't hesitate to reach out to us at hello@acebrewer.com.
We would be happy to answer them!